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F.A.Q

General

Exchange Policy:

For local customers, you can exchange any unwashed or defective merchandis with a tag instact within 2 working dayys from order received. Email us at contact@blumnco.com and the team will advice on the exchange process either at our boutiques or mail.

Overseas customers have to scan or snap a picture of the said product(s) and email to contact@blumnco.com for verification withing 3 working days from order received. BLUM will send the replacement product(s) via mail upon approval. Normal delivery lead time applies.

For online purchase only, you can either request for a size exchange, exchange it for another item of the same price, or top up for an item of a higher price.

• Exchanges can only be done once per invoice

• Only product in sellable condition is allowed for exchange

• No refund of difference if price of new item is lower than the original item

Payment

Limited to one promotional code per customer transaction.

VIPs are entitled to the use of their VIP code OR any ongoing promotional code that is applicable.

The management reserves the right to amend any terms & conditions without prior notice.

If you are no 100% satisfied with your purchase, simply send it back within 3 days with the tag on and we will refund the full cost of the item excluding the shipping costs.

We accept payments via VISA, Mastercard and PAYPAL.

Shipping & Delivery

Terms and Conditions:

• Shipping rate excludes customs duty, taxes and other local charges incurred at the time of clearance of shipment and which will have to be paid by the customer at the point of receiving the item.

• Weight restriction in express per piece must not exceed 30kg (~50 dresses)

• Liability coverage up to US$100 per each international courier shipment.

• Customer is responsible for obtaining his/her own insurance. BLUM can help the customer obtain insurance at nominal fee if needed.

Singapore, Malaysia, Indonesia

We provide free shipping for all items, usually it will take 7 working days, sometimes there might be a slight delay up to 12 days.

Rest of the World

Free shipping for purchases over $500. Do remember to select the option during checkout or individual shipping cost will be applied to the

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Award Winning Brand

Serving women since 1992, Blum have won several awards locally and overseas.

Top Quality

Our fabrics & apparels are sourced from top quality manufacturers all over Europe, Korea & Japan.

Tailor At Your Service

Every piece of BLUM's apparel is entitled to be custom tailored to your measurements at no cost.